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8.1 Organisation and delivery of services

Examining the organisation and provision of health and social care services and evaluating factors affecting the quality of care

  • workforce and career issues
  • organisation and management of services
  • access to health and social care and geographical variations in outcomes
  • effectiveness of different care settings and models of service delivery
  • evaluating quality of care including patient safety issues
  • evaluation of experiences of service users
  • assessment of current and future health care demands
  • development and evaluation of interventions to improve services

Includes all aspects of the delivery of health care

Also includes the evaluation of the impact of non specified or multiple treatments on a particular condition e.g. evaluation of health interventions on the prevalence of cardiovascular disease.

Includes service users' experiences of health services.